Custom Orders

• Reference Images of good resolution to be shared
• Any modifications/changes to reference images should be through clear written communication
• Once the requirement is received, price quotation and time required will be intimated by us to you.
• On confirmation of order, the wax model will be crafted. Pictures of the wax model (in all angles) will be shared with you.
• Any number of changes/corrections to the image can be provided by you during this phase.
• Once changes/corrections are implemented , the updated wax model pictures are shared with you for final review and approval.
• Your choice of finish for the final icon to be provided. Polished Bronze or Antique Patina. Refer to FAQ's-Bronzes 101 for more details on the finish.
• On approval, the wax model is then taken through the next set of processes of creation of the mould, bronze casting and finally the finishing, detailing and polishing of the icon.
• Once completed, the final images of the icon are shared with you before shipping.

TIME REQUIRED: Usually 30 to 45 days from the date of confirmation of order (any changes to this will be communicated)

PAYMENT TERMS:

• 50% Advance on confirmation of Order
• 50% Balance payment before Shipping.

*All bronze icons incur + 5% GST charges

SHIPPING CHARGES: Additional on actual basis to be borne by you. Will be intimated before shipping is done.

INTERNATIONAL SHIPMENTS:

For shipments outside India, we quote shipping costs based on the total weight and customers' shipping address that is calculated at the time of checkout.  Shipping is done through FedEx/DHL express or equivalent partner. 

Non-Antiquity Certificate for International Shipments (Not Applicable within India):

Larger Bronze Icons (of sizes equal to or greater than 12 inches) may require a Non-Antiquity Certificate to be provided when shipped outside India. For Icons above 45cms, a Non-Antiquity certificate is mandatory.

The Non-Antiquity certificate can be applied and procured only after the customer has provided the full shipping address and has made the payment in full. Procurement of the Non-Antiquity certificate may take anywhere between 15 to 45 days.The shipping timeline in such cases will be communicated through email/WhatsApp.

The delivery times for international shipments varies depending on the customer address. It usually takes anywhere between 5 to 10 working days for the order to be delivered from the date of shipment. 

RETURNS/EXCHANGES/REFUNDS: No returns, exchanges or refunds on customised orders.

CONTACTUS:

Email:info@fivemm.in

WhatsApp: 9940152725